The First Citizens Online Banking service offers the bank’s clients more flexibility when it comes to financial transactions. The online banking service provided by First Citizens Bank allows you to view your current balance, schedule payments and perform financial transactions without no matter where you are.

First Citizens Online Banking Login Instructions

1. Go to the main First Citizens website, https://www.firstcitizens.com/
2. Locate the First Citizens online banking login menu, in the upper left corner of the main page.
3. Select either First Citizens Digital Banking or BOB Advantage, depending on the type of account you need to access.
4. Write your Login ID in the first blank space.
5. Write your Password in the second blank space.
6. Press the green “Log In” button on the left.

First Citizens Mobile Login Instructions

You can access your First Citizens banking account from your mobile device as well. The First Citizens website, www.firstcitizens.com works just as well on mobile devices as it does on desktops and laptops.

1. Go to your mobile browser and visit firstcitizens.com.
2. The login menu should be on the same side of the screen, in the upper left.
3. Write your User ID and Password in the appropriate spaces.
4. Tap the green button marked “Log In” to complete the process.

First Citizens Bank offers its clients a mobile app as well. Accessing your online banking account with the First Citizens online banking app is much easier than using the browser login on your mobile devices. The First Citizens app is compatible with Apple and Android devices.

First Citizens Mobile Login Instructions for Apple Devices

1. Download the First Citizens app. You can download it either from www.firstcitizens.com, from the Mobile and Digital Banking section, or straight from the Apple App Store.
2. Install the app on your Apple phone or tablet
3. Turn the app on
4. Write your Login ID and Password in the appropriate spaces
5. If you have Touch ID enabled for your device, you can enter your First Citizens online banking account by pressing the Home Button when the login screen prompts you to do so
6. You can also receive a PIN to access your online banking from your mobile device. Write this PIN code in place of your Login ID and Password

First Citizens Mobile Login Instructions for Android Devices

1. Find the app on either Google Play Store or through www.firstcitizens.com
2. Download and install the app on your device
3. The login steps for the Android First Citizens app are much the same as those for the Apple app.
4. If you have requested a PIN to login to your online account, instead of two field, one for Login ID and one for Password, you will see four boxes. Write your PIN in these boxes.
5. If you have Touch ID enabled, press your thumb on the appropriate space, as indicated by the login screen.

First Citizens Online Banking Login Issues

If you forget either your Login ID or your password, go to www.firstcitizens.com. In the login menu, you’ll notice two links, Forgot Login ID and Forgot Password. Click on the appropriate link.

For other issues related to First Citizens online banking, you can visit the Online & Mobile FAQ section of their website.

If you don’t find the answers you are looking for here, you can contact First Citizens customer support at 1.888.FC DIRECT.

First Citizens Useful Details & Links

In this guide, we tried to cover all the basics of the First Citizens online banking login process. If you have any questions regarding First Citizens online banking, or their financial services in general, you can contact them at 1.888.323.4732, between 7 a.m. and 11 p.m. You can also speak to a First Citizens customer service representative online. You can find all the contact info you need at www.firstcitizens.com, in the Contact Us section.