Charter One is one of the leading financial services firms in the United States. With the Charter One online banking services, clients can easily access their accounts to view balances, transfer funds, pay bills, order cheques, monitor CIBC investments, send and receive an INTERAC e-Transfer, among other activities.

Charter One has been purchased by Citizens Bank, reason why the online banking will be performed through the Citizens Bank platform at citizensbank.com. The login process is even easier than before.

The benefits of using the bank’s online services include security, convenience and an array of banking solutions at your fingertips. This article provides you with simple Charter One log in instructions to help you access your account online.

Charter One online banking login form

Charter One Online Banking Login Instructions

1. Open your browser and reach the Charter One online banking login portal.
2. Under “Secure log in to online banking”, open the dropdown menu and select your preferred login option.
3. Under “Online User ID”, click the field and insert your personal id.
4. Press on the field below and enter your password.
5. Click the yellow “LOGIN & ACCEPTANCE” button.

Charter One Mobile Login Instructions

Besides the online portal, the bank offers its clients with secure access to their accounts through their mobile devices. You can either access your online account by opening your desired browser and visiting the Charter One online portal as explained below or by downloading and installing the Charter One Mobile app.

1. Go to Charter One (Citizens Bank) online banking website for mobiles.
2. Press on “Menu”,  right where the hamburger icon is (3 horizontal lines).
3. Tap “Log In”, near the lock icon.
4. Select your desired online banking category into the first field.
5. Press the yellow “Log In” button below.
6. Tap the first field and insert your “Online User ID”.
7. Go below and enter your password.
8. Press “LOGIN & ACCEPTANCE”.

Charter One Login apps are compatible with both Android and Apple devices. Below is a step-by-step guide to follow when accessing your Charter One account on your mobile device.

Charter One Mobile Login Instructions for Apple Devices

1. Go to iTunes and download the Citizens Bank Mobile Banking app for iPhone or iPad.
Note that Charter One bank uses the name Citizens Bank Mobile Banking in most of its activities as it is a subsidiary of Citizens Bank.
2. Install the app on the device you want to access your account from.
3. Open the app and give appropriate permissions.
4. Under the picture, press on “User ID” and write in your personal id.
5. Tap on password and enter it.
6. Hit the grey “Login” button to access your account.

Charter One Mobile Login Instructions for Android Devices

1. Reach Google play and download the Citizens Bank Mobile Banking app for your Android device.
Citizens Bank is the parent company of Charter One Bank, hence the use of Citizens Bank’s mobile banking app.
2. Install the app on your Android phone or tablet.
3. Run the application. You will see two white fields. Press on “User ID” and enter it.
4. Tap on the following field and type your password.
5. Press the grey “Login” button.

Charter One Online Banking Login Issues

It is common for users to forget their user ID, password or even both when logging in to Charter One platform. When having trouble getting into your account, just click on the ‘Trouble logging in?’ to select the problem you are experiencing. You will then be required to fill in some information to verify your information so that you can be provided with a new Online User ID or create and confirm a new password.

In some cases, users may be required to verify their identity. This happens when the bank needs additional security to confirm your identity. When this happens, you must either choose a phone number from where you will receive a unique verification code that you will enter to proceed or answer security questions. You can choose the option that suits you best.

Useful Details & Links

Accessing your Charter One online banking account is easy as explained in the steps above. However, you may encounter several problems while logging in to the bank’s online portal. You can go to the Charter One Contact & Support page for assistance. Alternatively, you can contact the customer service department at 1-800-922-9999.