Citi is a global bank that provides consumers and corporations alike the financial services and products they need. Founded in 1812 as the City Bank of New York, Citibank was known as the First National City Bank of New York. The company is owned by a multinational service called Citigroup, and they provide mortgages, loans, credit cards, and lines of credit to people around the world.

The award-winning online and mobile banking through Citibank is designed to be user-friendly, and bankers can use the online services to transfer funds, view statements, pay bills, or simply check account balances whether you’re at home or on-the-go.

Our guide will tell you everything you need to know about logging in to your Citibank account. With easy to follow steps for online banking sign in through either your computer or mobile device, we’ll break down the steps you need to access your account.

Citibank Online Banking Login Instructions

After you have set up your user ID and password, you can access your banking account online free of charge. You can log in to your Citibank account online using any computer with internet connection.

Simply register​ for online access. To begin, use the following steps:

​To register for the first time, you may need:

​Once you have logged in, you can download transaction history in Excel or CSV formats by heading to “Account Details” and clicking on “Download.” You can manage your accounts, change your profile settings, and give your accounts nicknames as well.

Citibank Mobile Login Instructions

You may choose to use Citibank Mobile for Smartphones if you have a mobile phone with a web browser and want to control your banking while you’re away from the computer. Access your information on-the-go and check transactions directly through your smartphone, available for either Apple Watch, iPhone, iPad, or Android devices.

Instructions for Apple Devices

To use Citibank’s mobile banking with an Apple device, you will need to download the app. Luckily, Citibank login can be achieved with a variety of Apple products with iOS 9 or later installed, including the following:

​If you have an updated version of iOS and the Citibank app, you can log in instantly to access your account summary. The best part is that you won’t have to login in each time either if you set up Touch ID on your device.

Using Citibank’s mobile app for Apple is especially great if you want to check payment reminders, make timely payments, check your account summary or recent transactions, view investment account details, or sell equities like mutual funds.

Follow these steps to log in to your account from scratch:

​Instructions for Android Devices

You can also access your account using an Android device, with instant access if you choose to have your mobile phone remember you. This capability is perfect if you enjoy paying your bills from the convenience of your phone or want to receive real-time notifications on your account activity, including the ability to see exactly when a transaction goes through or a check clears. With an Android device, you can even activate your new credit card using the app instead of calling an 800 number.

Get started using these steps:

​Using this modern and sleek app, you won’t have the same number of features as iPhone and Apple users. The Android mobile app lacks many banking features that come common on other apps as well. However, the Citi Mobile App is constantly updating to improve the quality.

Online Banking Login Issues with Citibank

Like any online banking app or online platform, there are common issues from time to time. Citibank login can get complicated when you forget your username or password. 

A couple of reviews have also stated problems logging in at all, where new users are able to set up but then get error messages that ask to try again later every time they attempt to log on. Depending on the country you live in, you may not experience these issues at all.

If you have issues with a page displaying incorrectly or your internet browser isn’t working properly, there are a few things you can do. First, ensure you are using Internet Explorer 7 or 8, as other browsers may not display web pages correctly. If problems persist, you can try deleting temporary files on your browser or deleting cookies on your computer.

Some aspects of your online account may also be restricted for 72 hours as a security measure to protect your account. This allows some time to update your mobile number and verify it. If you’re having trouble logging in after setting up a new account, you may need to verify your phone number and wait the required time period first. Call Citibank if you need account servicing or to request transactions in the meantime.

If you still run into trouble, call CitiPhone at 0808-109-8888 to speak to a professional. They may need to confer with the IT department. Just make sure not to provide personal information to suspicious websites claiming to be Citibank or respond to an email asking for personal information, as Citibank never asks for card or pin information through email.

Useful Details and Links

If you are struggling with your Citibank login, you can contact​ customer service by calling for sending an online message 24/7 or you can visit​ your local Citi branch. Citi has a Frequently Asked Questions​ page that goes over the details of setting up your online account, accessing statements or checks online, managing your account, and setting your online banking preferences.

If you have simply lost or forgotten your password, click the “Forgot Your Password” link under your Citibank Online login screen. This will request a one-time password that you can use to log in and change your password to a new, more secure password. You only have 15 minutes to enter in your one-time password. If it expires, you will need to start the process over again to receive a new code.

You’ll need to have your mobile phone handy to receive the one-time password. An SMS message will immediately pop up on your screen with a six-digit code, so it’s important that you are ready to type the code into Citibank Online. After you enter the code you received via SMS into the screen; the process will continue like normal. With a code like this, Citibank can help ensure your identity before resetting.

If you have trouble receiving the code on your mobile phone, you will need to call your Relationship Manager to update your mobile phone number. An updated phone number is required for this reason, and you can opt out of this service, but having a phone number adds a layer of security and allows Citibank to contact you quickly if suspicious activity is spotted or you lose your password.

To see what a one-time password request would look like, you can check out the Citibank FAQ​ page.

You can also chat with a representative online by logging in to your account and clicking the “Live Chat” button. A chat window pops up on the customer service contact page​ as well. They may send you an electronic form to help keep your sensitive information secure though.